Please click the topics below for answers to commonly asked questions.
Orders are processed securely through our state of the art eccommerce system. We accept Visa, Mastercard and PayPal. Visa and Mastercard transactions are processed by Authorize.net, one of the world's leading secure payment gateways. After you place an order, you will see an onscreen message and also receive an automatic email order confirmation. Please check your spam folder if you do not see the email. Checkout does not require starting an account except for downloadable products like recordings. The optional account shows order history including tracking information and makes future ordering quicker. Downloadable products require an account.
Credit Card Declines
If you receive an on screen message that your credit card has been declined, that message has been communicated to us from your credit card company. Declines are always on the side of your bank, not our system. If you receive an on screen message that your credit card has been declined for any reason other than AVS mismatch, please check with your credit card company by calling the number on the back of your card and ask them why it has been declined. If it is a security measure, you can ask them to clear it and then submit your order again. Please do not submit your order multiple times unless you are sure it will go through. Multiple order submissions increase the possibility of a security hold on your card by your bank.
If you receive a decline message due to AVS mismatch, that means the billing address you entered in the website does not match the address your credit card company has on file. Check your credit card statement and enter the address exactly as it appears on your paper or online credit card statement. When using a debit card, enter the address exactly as it appears on your bank account statement. Address and phone information is used only to process your order. Customer information is never shared.
Shipping & Order Tracking
All orders are ship from our warehouse in Gilroy, California via USPS Priority Mail or Priority Mail International (customers outside USA see below). We do not offer any other shipping methods. We do not offer expidited shipping
All orders are processed within 2 business days. You will receive an email with your tracking number after your order ships. It cam take 24 hours for USPS to email the tracking number.
1-2 days processing and 1 day for USPS notification means you will receive your tracking number within 2-3 business days of submitting your order. Please check your spam folder if you do not see the email.
Priority Mail takes 1-3 days for delivery. Signature is not required. Delivery is at the discretion of your postal worker, so check with your postal worker to make sure delivery will be secure. Himalayan Bowls has no control over delivery security so please make any special arrangements with your local post office.
To download MP3's you have purchased, click on the Download link in your order confirmation email.
You may download your purchases a total of 3 times. If you do not have the email confirmation, you can download from your account by following these steps:
1. Login to your account here: My Account
2. On the left side of the account page, click on "My Downloadable Products"
3. Click on the Download link to start the download.
4. Wait for the download to complete fully. When the download is complete, open the recordings in iTunes, Windows Media Player, Quicktime or the music player of your choice. The files are M4A, which is the new standard, similar to MP3 but better quality and should play in any audio player.
5. If you downloaded Chakra Meditation or Sound of Healing, then you will have a zipped folder with multiple files inside the folder. Double click the zipped folder to access the songs.
Himalayan Bowls ships worldwide. All international orders are shipped via USPS International Priority Mail. Delivery will be made by your local post office or customs office. International orders may be subject to import duty, fees and VAT according to the import laws of your country. International orders take longer - usually 5-10 days depending on customs clearance. You will receive an email with your tracking number after your order ships. Please check your spam folder if you do not see the email. Some countries do not have online tracking. If your country does not offer online tracking with the US Postal Service, then you will not be able to track your order online after it leaves the United States. Please check with your local customs office or local post office for all delivery questions. If you do not receive your order within 10 days, please check with your local customs office or post office. International orders are often sitting waiting for customers to pick up at the local customs office or post office. If you are not sure how international shipments are handled in your area, please check with your local officials before placing an order to make sure you can receive it properly.
Wholesale orders are welcome. Additional discounts may be offered for orders of more than 10 singing bowls. Please contact us for more information. Wholesale orders are prepaid with credit card through the website. We do not offer credit terms. We do not offer consignment or any type of payment plan.
All returns require prior authorization. Please click Contact Us or reply to the original confirmation email for return instructions. Please include your name as it appears on the order and the order number in your email.
Singing bowls and all included accessories (1 cushion and 2 mallets with each singing bowl) may be returned within 2 weeks for a refund less the real fees we pay for shipping and handling. All returns are carefully inspected for damage before refunds are issued.
Our antique singing bowls are valuable and fragile, so we do not ship them for customers to test them out. All products are represented on the website with professional quality sound recordings and photos so you can see and hear exactly what you are ordering. Please choose carefully. We do not offer a test period or satisfaction guarantee.
Shipping fees are non-refundable. Return shipping is non-refundable. Downloadable Products are not refundable.
Click the navigation links to see our products for sale.
Click on any product photo or product name to see more detailed information.
Click "Listen" to hear a real sound recording of the exact singing bowl. You will receive the exact same singing bowl you hear in the recording.
Click "Add to Compare" to compare several items side by side. Click "Compare Products" to see your choices side by side in a new window.
Click "Add to Cart" to purchase items and follow the checkout steps.
Accessories are included free of charge. All singing bowls include a free handmade cushion and 2 free handmade mallets, specially selected for that singing bowl.
To login to your account and see pending orders and order history, visit: My Account
Important note: Himalayan Bowls offers each singing bowl individually. When you order a singing bowl, it is automatically removed from the website so no one else can order the same item. After you order a singing bowl, you will no longer see it on the website. Due to the one of a kind nature of our products, unattended shopping carts will expire after 2 hours. After 2 hours of inactivity, the shopping session will be canceled. All products will be removed from the shopping cart and available for sale again on the website. If you place items in the shopping cart, leave and then come back after 2 hours, you will need to start your shopping session again.
About Singing Bowls
Below are answers to commonly asked questions. Please visit our other About Us pages and our Singing Bowl Blog to get more in depth information about singing bowls
Are they real antiques? Yes. Every antique singing bowl sold by Himalayan Bowls has been hand selected and authenticated by antique singing bowl expert Joseph Feinstein. Each singing bowl listed in our antique galleries is a genuine antique, over 100 years old. Himalayan Bowls is one of the only sellers of real antiques. There are many new bowls sold online as "old," "vintage," or "antique." Beware of fakes and copies.
How do you know the age? I'm an expert in antique bronze and have dated thousands of Asian antiques. My dating system has been confirmed by university and museum professionals over the last 10 years, including the Archaeological Metallurgists at Oxford University.
Do you include authentication? Yes - every antique singing bowl includes an authentication card, with a nice gift photo on the back.
Are they "7 metal singing bowls?" There is no such thing as a 7 metal singing bowl. This is a made up story, actually an untrue sales tactic perpetuated by many sellers, sometimes unknowingly. Himalayan Bowls conducted extensive metallurgical analysis for 2 years with science labs and universities in the USA, UK and Asia. In our testing of virtually every type of singing bowl, including well over 200 examples, we never found any 7 metal singing bowl. Singing bowls are made from bell metal bronze, which is a pure mixture of copper and tin. A very high quality alloy, bell metal bronze has an unusually high percentage of tin and is known to be the best sounding metal. This has been the preferred metal for bells, cymbals and other bronze musical instruments for literally thousands of years. This pure alloy produces the very best sound and the techniques to produce it are closely guarded.
Is that really what the singing bowls sound like? Yes - Joseph records every single singing bowl personally so you can hear the exact bowl you can order online. Each singing bowl is carefully recorded with professional audio equipment. It's best to listen with headphones or really good speakers. Computer speakers and laptop speakers are not adequate. The low tones cannot be heard with computer speakers at all. The recordings are very accurate but in person they are even better. In person the bowls tend to sound a bit more smooth. Also you can feel the vibration, which is a big part of the experience.
How do you play the singing bowls in the sound clips? All the bowls are recorded by striking them 1 time with a soft mallet. You will receive the same mallet that we use to record the bowls. Singing bowls up to 9" are recorded with the wool wrapped mallet. Singing bowls over 9" are recorded with the large beater.
Himalayan Bowls was founded in 2001 in San Francisco, California. Himalayan Bowls is owned and operated by Joseph Feinstein. We sell online only. Please click Contact Us to send an email or call (415) 871-0488. Email is generally quicker. You will receive a personal reply from Joseph, usually within 24 hours.